Last updated May 2024.
By continuing to use this site, you agree to the following:
a) We may provide you with the information you have requested.
b) You confirm that you have read and agree to our privacy policy as outlined below.
Please read this privacy policy carefully, as it contains important information about our company and how and why we collect, store, use, and share your personal information. It also explains your rights regarding your personal information and how to contact us or the relevant supervisory authorities if you have a complaint.
We collect, use, and are responsible for certain personal information about you. This is subject to the General Data Protection Regulation (GDPR), which applies across the European Union, including the United Kingdom. For the purposes of these laws, we are the ‘controller’ of that personal information.
Key Terms Used in This Policy
- We, Us, or Our: Refers to Loft Conversions North.
- Personal Information: Refers to any information relating to an identified or identifiable individual.
The Personal Information We Collect About You
We may collect and use the following personal information about you:
- Your name and contact information, including email address, telephone number, and company details.
This personal information is required to provide our services to you. If you do not provide the requested personal information, it may delay or prevent us from delivering our services.
How Your Personal Information is Collected
We collect most of this personal information directly from you, whether in person, by telephone, text, email, or via our website enquiry form.
How and Why We Use Your Personal Information
Under data protection law, we can only use your personal information if we have a proper reason for doing so, such as:
- To comply with our legal and regulatory obligations.
- For the performance of our contract with you or to take steps at your request before entering into a contract.
- For our legitimate interests or those of a third party.
- Where you have given consent.
A legitimate interest is when we have a business or commercial reason to use your information, provided this is not overridden by your own rights and interests.
Below is an explanation of what we use (process) your personal information for and our reasons for doing so:
| What We Use Your Personal Information For | Our Reasons |
|---|---|
| To provide services to you. | For the performance of our contract with you or to take steps at your request before entering into a contract. |
| Ensuring business policies are adhered to, such as policies covering security and internet use. | For our legitimate interests or those of a third party, ensuring we follow internal procedures to deliver the best service to you. |
| Updating and enhancing customer records. | For the performance of our contract with you or to take steps at your request before entering into a contract. Additionally, for our legitimate interests or those of a third party, to ensure we can keep in touch with our customers about existing and new services. |
Marketing our services and those of selected third parties to:
|
For our legitimate interests, to promote our business to existing and former customers. |
Promotional Communications
We may use your personal information to send you updates about our services, including exclusive offers, promotions, or new services, via email, telephone, or post.
We have a legitimate interest in processing your personal information for promotional purposes (see ‘How and Why We Use Your Personal Information’ above). This generally means we do not require your consent to send you promotional communications. However, when consent is required, we will request it separately and clearly.
We will always handle your personal information with the utmost respect and will never sell it to other organizations for marketing purposes.
You have the right to opt out of receiving promotional communications at any time by:
- Contacting us using the details below.
- Writing to us at our registered company address.
We may ask you to confirm or update your marketing preferences if you request further services from us in the future, or if there are changes in the law, regulation, or our business structure.
Who We Share Your Personal Information With
We routinely share personal information with:
- Service providers: Third parties we use to help deliver our services to you, such as print suppliers who deliver products directly to you.
- Approved third parties: For example, social media sites you choose to link your account to.
We ensure our service providers take appropriate measures to protect your personal information. They are contractually obligated to use your personal information only to provide services to us and to you.
We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.
We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a restructuring. Typically, information will be anonymized, but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.
Where Your Personal Information is Stored
Your information may be stored at our company office address and at the locations of our third-party agencies, service providers, representatives, and agents as described above (refer to the section: ‘Who We Share Your Personal Information With’).
Some of these third parties may operate outside the European Economic Area (EEA). For further details, including how we ensure the protection of your personal information in such cases, please refer to the section below: ‘Transferring Your Personal Information Out of the EEA’.
How long your personal information will be kept
We will retain your personal information for the duration of your account with us or while we are providing services to you. Subsequently, we will keep your personal information for as long as necessary to:
- Address any questions, complaints, or claims made by you or on your behalf.
- Demonstrate that we treated you fairly.
- Maintain records as required by law.
We will not retain your personal information for longer than necessary for the purposes outlined in this policy. Different retention periods may apply to various types of personal information.
Once your personal information is no longer required, we will either delete it or anonymize it.
Transferring your personal information out of the EEA
In order to provide services to you, it may be necessary for us to share your personal information outside the European Economic Area (EEA). This can occur in the following circumstances:
- With your and our service providers located outside the EEA.
- If you are based outside the EEA.
These transfers are subject to special rules under European and UK data protection law.
Non-EEA countries may not have the same data protection laws as the United Kingdom and EEA. However, we will ensure that any transfer complies with data protection law, and all personal information will be kept secure.
If you would like further information, please contact us (see ‘How to Contact Us’ below).
Usage data
In addition to other types of data, we may collect information on how the Service is accessed and used, referred to as “Usage Data.” This Usage Data may encompass:
- Your computer’s Internet Protocol address (e.g., IP address).
- Browser type and version.
- Pages of our Service visited by you.
- Time and date of your visit.
- Time spent on those pages.
- Unique device identifiers and other diagnostic data.
Tracking & Cookies Data
We utilize cookies and similar tracking technologies to monitor activity on our Service and retain specific information.
Cookies are files containing a small amount of data, often including an anonymous unique identifier. These files are sent to your browser from a website and stored on your device. Additionally, tracking technologies such as beacons, tags, and scripts may be employed to collect and track information, as well as to enhance and analyze our Service.
You have the option to instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you decline cookies, certain portions of our Service may not be accessible.
Examples of Cookies we use:
- Session Cookies: Utilized to operate our Service.
- Preference Cookies: Employed to recall your preferences and various settings.
- Security Cookies: Used for security purposes.
Analytics
We may employ third-party Service Providers to monitor and analyze the usage of our Service.
Google Analytics: Google Analytics is a web analytics service provided by Google that tracks and reports website traffic. Google utilizes the data collected to monitor and analyze the usage of our Service, sharing this data with other Google services. Google may also use the collected data to personalize and contextualize advertisements within its advertising network. You have the option to opt-out of having your activity on the Service tracked by Google Analytics by installing the Google Analytics opt-out browser add-on. This add-on prevents Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics regarding your visit activity. For more information regarding the privacy practices of Google, please visit the Google Privacy & Terms web page: Google Privacy & Terms
Your rights
You have the following rights, which you can exercise free of charge:
- Access: The right to be provided with a copy of your personal information (the right of access).
- Rectification: The right to require us to correct any mistakes in your personal information.
- To be Forgotten: The right to require us to delete your personal information in certain situations.
- Restriction of Processing: The right to require us to restrict processing of your personal information in certain circumstances, such as if you contest the accuracy of the data.
- Data Portability: The right to receive the personal information you provided to us in a structured, commonly used, and machine-readable format and/or transmit that data to a third party in certain situations.
- To Object: The right to object at any time to your personal information being processed for direct marketing (including profiling) or in certain other situations to our continued processing of your personal information, such as processing carried out for the purpose of our legitimate interests.
- Not to be Subject to Automated Individual Decision-Making: The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you.
For further information on each of those rights, including the circumstances in which they apply, please contact us or refer to the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:
Email, call, or write to us – see below: ‘How to Contact Us’.
Provide enough information to identify you.
Provide proof of your identity and address (a copy of your driving license or passport and a recent utility or credit card bill).
Specify the right you want to exercise and the information to which your request relates.
Keeping your personal information secure
We have implemented appropriate security measures to prevent personal information from being accidentally lost, or used or accessed unlawfully. Access to your personal information is restricted to individuals with a genuine business need to access it, and they will process it only in an authorized manner and are bound by confidentiality obligations.
Additionally, we have established procedures to address any suspected data security breaches. In the event of a suspected breach, where legally required, we will notify you and any applicable regulator.
For detailed information on how to safeguard your information and your devices against fraud, identity theft, viruses, and other online threats, you can visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
How to Lodge a Complaint
We strive to address any queries or concerns you may have about our use of your information.
However, if you feel that your concerns have not been adequately addressed, you have the right to lodge a complaint with a supervisory authority. This right is granted by the General Data Protection Regulation (GDPR), particularly in the European Union (or European Economic Area) state where you work, normally reside, or where any alleged infringement of data protection laws occurred.
In the UK, the supervisory authority is the Information Commissioner, who can be contacted at https://ico.org.uk/for-organisations/guide-to-data-protection/ or by telephone at 0303 123 1113.
Changes to This Privacy Policy
We may update this privacy policy periodically. Any changes will be communicated to you via our website.
How to Contact Us
If you have any questions about this privacy policy or the information we hold about you, please contact us by post, email, or telephone.
Data Controller
Loft Conversions North
422 Blackpool Road
Ashton
Preston PR2 2DX
Phone: 01772 393004
Email: info@loftconversionsnorth.co.uk